Service agreement of working with Linguists Collective to provide services to Interpreting and Translation LC Agency and private clients and accessing the marketplace.  

INTERPRETER, TRANSLATOR, MULTILINGUAL PROFESSIONAL AND SPPO CONTRACT
Summary of the agreement below; the full agreement is available on request to individual linguists, except for companies and agencies.



1. PARTIES

1.1 This agreement creates a legally binding relationship between the Linguist and Linguists Collective Ltd when the Linguist registers with the Company’s Platform/Agency or accepts an assignment.

1.2 Linguists include interpreters, translators, multilingual professionals, service providing partner organisations (SPPOs) and any other professionals using the Company’s platform/agency or providing services to the Company’s clients.

2. ABOUT LINGUISTS

2.1 Linguists work with the Company on a freelance basis but are considered part of the Company’s team.

2.2 Linguists have titles indicating their expertise and qualifications:

Level X – Multilingual professionals

Level 5 – Expert Linguist

Level 4 – Associate Linguist

Level 4R – Associate Rare Language Linguist

Level 3 – Co-operator Linguist

Level 2 – Junior Linguist

Level 1 – Assistant Linguist

3. ABOUT THE COMPANY

3.1 The Company’s registered office is at 38 Mill Street, Bedford, MK40 3HD. Other operational addresses available.

3.2 The Company’s aims are to:

(a) Provide language and expert services in the UK and abroad

(b) Operate an online platform for freelance linguists

(c) Make a profit and pay dividends to shareholders

(d) Achieve excellence and prioritise customer satisfaction

(e) Make services accessible to authorities, businesses and public

(f) Operate quality assurance and resolve dissatisfaction swiftly

(g) Promote good pay and conditions for linguists

(h) Be a diverse organisation with a reflective board

(i) Compete fairly in the market to achieve objectives

(j) Be fair, ethical, cooperative, transparent and operate an easy to use marketplace

4. WORKING AS A TEAM

4.1 Linguists shall share work opportunities via the Platform if unable to accept direct instructions.

4.2 Linguists shall not sub-contract work without the Company’s knowledge and consent.

4.3 Linguists operating via a company/agency shall disclose this.

5. DUE DILIGENCE

5.1 Before working, Linguists must provide:

– ID and proof of right to work

– Proof of address

– Qualifications

– Bank details matching ID

5.2 Linguists must inform the Company within 7 days of any changes to these details.

6. CYBER SECURITY

6.1 The Company takes reasonable steps to protect systems but is not liable for any external cyber breach or criminal activity.

6.2 Linguists must keep login details secure and not share them. They should change passwords monthly and use up-to-date antivirus software.

7. TAX AND VAT

7.1 As freelancers, Linguists are responsible for their own income tax, National Insurance contributions, VAT etc according to applicable laws and regulations.

7.2 VAT registered Linguists must provide valid VAT details on invoices.

8. INVOICING

8.1 Linguists shall invoice clients directly via the Platform. The Company can assist with invoicing if required.

8.2 Linguists should submit timesheets within 3 days and invoices within 30 days of completing an assignment.

9. MODERN SLAVERY

9.1 The Company opposes all forms of slavery including human trafficking, drug trafficking, sex trafficking, and unpaid labour.

9.2 If a Linguist is required to be logged into a Client’s system or present on a Client’s premises, the Company expects the Linguist to be paid for all working time.

9.3 Unpaid work may constitute modern slavery under UK law. The Company advises Linguists not to accept work paying less than minimum wage.

10. DATA PROTECTION AND CONFIDENTIALITY

10.1 The Company and Linguists shall comply with data protection laws including the UK GDPR.

10.2 Linguists must respect confidentiality and treat client data appropriately.

10.3 The Company may record calls and meetings for quality assurance and training purposes.

10.4 Linguists shall not disclose the Company’s confidential information without consent.

11. CODE OF CONDUCT AND COMPETENCE

11.1 Linguists shall meet high standards of work and follow applicable codes of conduct such as NRPSI’s.

11.2 Linguists shall only work in languages they are qualified and experienced in.

11.3 Linguists shall highlight any ambiguities or errors in source materials.

11.4 Linguists shall undertake continuing professional development.

12. HEALTH AND SAFETY

12.1 Linguists are responsible for assessing risks before accepting assignments.

12.2 Linguists should make appropriate authorities aware of any potential physical risks.

12.3 Counselling services may be available for Linguists deployed on contracts.

13. CONFLICTS OF INTEREST

13.1 Linguists must disclose any conflicts of interest.

13.2 All payments should be processed via the Company platform.

14. NON-DISCLOSURE AGREEMENT

14.1 Linguists must keep the Company’s confidential information secure.

14.2 Linguists shall not approach the Company’s clients directly for 2 years after terminating their engagement.

15. MEDIA AND PUBLIC STATEMENTS

15.1 Linguists shall ensure public statements do not misrepresent the Company.

16. SECURITY CLEARANCE

16.1 UK Linguists undertaking certain assignments must have basic DBS clearance.

16.2 Linguists must inform the Company within 7 days if circumstances change.

16.3 Clients can request Linguists provide security clearance proof.

17. RATE CARDS AND CANCELLATION POLICY

17.1 Rate cards set out the Company’s fees and cancellation policies. These are available on request.

17.2 Linguists should follow the rate cards when preparing quotes.

18. DISPUTE RESOLUTION

18.1 Linguists shall assist with resolving client disputes by providing information.

19. CANCELLATION AND RETURN POLICY

19.1 The cancellation policy sets out penalties for cancelled assignments. Details available on request.

20. DRESS CODE

Linguists must observe the Company dress code for assignments. Non-compliance may result in non-payment.

LC requires its Linguists to always observe a professional appearance and dress-code when providing services to LC’s Clients. A smart-casual style is appropriate, except for police and court appearances where a shirt and tie or equivalent is appropriate (note that most judges in court require male interpreters to wear a tie). A suit (and tie) is ideal or smart trousers/skirt, shirt, blouse, top or dress. Shorts, jeans, combat trousers, short skirts, trainers, or bare shoulders are not acceptable. Where notice for bookings is short (especially in the middle of the night), it is accepted that a smart appearance may not always be possible.

20.1. For working with refugees or during asylum interviews, Linguists should avoid wearing expensive designer clothing or jewellery as it can give an unfortunate impression to the applicant.

20.2. To aid visual communication, interpreters working with Deaf or Deafblind people are expected to wear plain clothing of a single shade which gives sufficient contrast with their skin tone (avoid patterns on clothing).

21. IDENTIFICATION

21.1 Linguists must wear ID badges on face-to-face assignments.

21.2 Lack of ID may result in non-payment.

22. PROHIBITED CONDUCT

22.1 Prohibited conduct includes unauthorised platform use and payment circumvention. May result in legal action.

23. POST-TERMINATION RESTRICTIONS

23.1 Linguists cannot approach Company clients directly for 2 years after terminating engagement, other than private clients they introduced. Breach may result in legal action.

24. TRUST, AUTHORITY AND RESPONSIBILITY

24.1 Linguists are trusted to act responsibly, uphold codes of conduct, maintain confidentiality and comply with laws/regulations.

25. PRIVATE CLIENTS AND IN-HOUSE ASSIGNMENTS 

25.1 Linguists may add private clients and take in-house assignments according to Company guidance.

26. JURISDICTION

26.1 This agreement is governed by English law. The Company may also bring proceedings in other jurisdictions.

27. AGREEMENT

27.1 By accepting assignments, Linguists agree to be bound by this agreement.

 

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